Terms & Conditions

§ 1 Service Provider and Scope

1.1 These Terms & Conditions apply to the travel planning, consulting, and concierge services offered by HANAKA.

1.2 The contractual service provider is:
JANNAH EVLOVLE LLC
Operating under the brand HANAKA
261 North University Drive, Suite 500
Plantation, FL 33324
United States of America
Authorized Representative: Hannah Kassel
Email: jannahevolve@gmail.com

1.3 HANAKA is a brand of JANNAH EVLOVLE LLC.

1.4 Services are offered to private individuals and businesses worldwide.

1.5 Individually agreed contractual terms take precedence over these Terms & Conditions.

1.6 Mandatory statutory rights remain unaffected.

§ 2 Nature of Services

2.1 HANAKA provides personalized travel planning, research, consulting, and concierge services.

2.2 Services may include:

• Development of personalized travel concepts
• Destination research
• Itinerary planning
• Research into flights and accommodation
• Restaurant and activity recommendations
• Transfer research
• Preparation of digital travel documents
• Advice concerning yacht charter options
• Additional individually agreed services

2.3 The specific scope of services is determined by the individual offer.

2.4 HANAKA is responsible for providing the agreed planning and consulting services with reasonable professional care.

2.5 HANAKA does not itself provide flights, hotel accommodation, transportation, yacht charters, or other tourism services.

2.6 Under the agreed business model, HANAKA does not receive client funds for bookings with independent travel providers.

2.7 Clients make and pay for bookings directly with the respective travel providers.

2.8 HANAKA does not receive commissions from recommended hotels, airlines, yacht charter companies, or other travel providers.

2.9 Mandatory legal obligations arising from the actual nature of the services remain unaffected.

§ 3 Formation of Contract

3.1 Information presented on the website generally constitutes an invitation to submit an enquiry and does not itself constitute a binding contractual offer.

3.2 Clients may contact HANAKA through the website, by email, or through other available communication channels.

3.3 HANAKA may prepare an individual offer based on the enquiry.

3.4 A contract is formed when the offer is validly accepted.

3.5 The agreed scope of services, fees, and expressly confirmed contractual conditions govern the engagement.

3.6 Clients receive the legally required information before entering into a binding contract.

§ 4 Discovery Edit

4.1 Discovery Edit comprises individually agreed travel planning and consulting services.

4.2 The planning fee starts at €500.

4.3 Unless otherwise agreed, the full planning fee is due upon conclusion of the contract.

4.4 HANAKA begins providing services after receipt of payment and satisfaction of any applicable legal requirements.

4.5 The specific scope of services is determined by the individual offer.

4.6 Additional services outside the agreed scope may be charged separately.

§ 5 Signature Journey

5.1 Signature Journey comprises comprehensive personalized travel planning within the contractually agreed scope.

5.2 The base planning fee starts at €1,500.

5.3 An additional planning fee of 6% of the relevant major travel costs applies.

5.4 The calculation basis includes only the costs shown in the final travel plan for:

a) Flights.

b) Accommodation.

c) Pre-planned transfers.

5.5 Restaurants, activities, shopping, and other personal travel expenses are excluded from the calculation basis.

5.6 The relevant amounts are the major travel costs shown in the final travel plan at the time it is delivered to the client.

5.7 The calculation will be presented transparently.

5.8 The additional 6% is a fee for personalized travel planning and not a commission paid by a travel provider.

5.9 Subsequent changes in prices charged by independent travel providers generally do not affect the planning fee already calculated on the basis of the final travel plan.

5.10 Travel prices stated in the travel plan do not constitute binding price guarantees from independent providers.

Payment Terms

5.11 50% of the agreed base planning fee is due upon conclusion of the contract.

5.12 The remaining 50% of the base planning fee is due upon delivery of the complete agreed travel documents.

5.13 The additional 6% planning fee is also due upon delivery of the complete travel documents.

5.14 Travel documents are generally delivered digitally.

5.15 The client receives a transparent statement of the fees due.

5.16 Statutory rights relating to defective performance, termination, or withdrawal remain unaffected.

§ 6 Travel Concierge

6.1 Travel Concierge comprises individually agreed additional consulting and support services.

6.2 The scope of services and applicable fees are agreed before the engagement begins.

6.3 HANAKA may require an individually agreed advance payment where legally permissible.

6.4 Continuous availability or round-the-clock assistance is provided only where expressly agreed.

6.5 Additional services outside the agreed scope may be charged separately.

§ 7 The Yacht Concierge

7.1 The Yacht Concierge comprises personalized research, consulting, and assistance in selecting suitable yacht charter options.

7.2 HANAKA does not own, operate, or charter out yachts.

7.3 HANAKA researches suitable offers and provides relevant information to the client.

7.4 The client independently decides which offer to select.

7.5 Any yacht charter agreement is concluded directly between the client and the respective charter company.

7.6 Charter fees are paid directly to the charter company.

7.7 HANAKA does not receive commissions from charter companies.

7.8 HANAKA charges the client an individually agreed consulting or service fee.

7.9 Additional travel planning surrounding the yacht experience is agreed and charged separately.

7.10 Research into transfers and activities may form part of the agreed scope of services.

7.11 HANAKA does not itself provide crew or skippers.

7.12 The availability of yachts and related services is subject to the conditions of the respective providers.

7.13 HANAKA does not provide a general guarantee of availability or pricing.

7.14 HANAKA's own statutory obligations and liability for its own breaches of duty remain unaffected.

§ 8 Independent Bookings

8.1 Clients book and pay for all travel services directly with the respective providers.

8.2 HANAKA provides recommendations and, where appropriate, booking links.

8.3 Contracts with independent travel providers are concluded directly between the client and the relevant provider.

8.4 Such contracts are governed by the respective provider's terms and applicable law.

8.5 HANAKA is not obliged to advance travel expenses or make bookings on behalf of clients.

8.6 Prices and availability may change after research has been completed.

8.7 HANAKA does not provide a general price or availability guarantee.

8.8 Liability for HANAKA's own negligent errors or other statutory obligations remains unaffected.

§ 9 Client Responsibilities

9.1 Clients must provide the information necessary for travel planning accurately, completely, and in a timely manner.

9.2 This may include:

• Destination
• Travel dates
• Travel duration
• Number of travelers
• Budget
• Personal travel preferences
• Material restrictions and requirements

9.3 Clients must inform HANAKA of relevant changes.

9.4 Delays caused by missing or inaccurate information may affect agreed delivery timelines.

9.5 Unless HANAKA has expressly agreed to provide the relevant service, clients are generally responsible for checking and obtaining passports, visas, entry permits, and appropriate insurance.

9.6 HANAKA's statutory duties to provide information or advice remain unaffected.

§ 10 Changes and Feedback

10.1 The agreed scope of services forms the basis of the travel planning engagement.

10.2 Before planning work begins, the client may request a change of destination.

10.3 HANAKA will assess whether the requested change can be accommodated without additional fees.

10.4 After planning work has begun, substantial changes may result in additional work.

Such changes may include:

• A complete change of destination
• A fundamental change in travel dates
• A substantial change in trip duration
• A fundamental change in the type of travel
• Extensive replanning of previously agreed itinerary elements

10.5 Any additional fees will be communicated and agreed before the additional services are performed.

10.6 Feedback and revision rounds are included within the originally agreed planning scope where expressly stated in the offer.

10.7 Unlimited feedback rounds do not include unlimited free creation of entirely new travel concepts.

§ 11 Payment Terms

11.1 Payments to HANAKA are generally made by bank transfer.

11.2 The individually agreed prices and payment deadlines apply.

11.3 HANAKA begins providing services after receipt of the agreed advance payment and satisfaction of any applicable legal requirements.

11.4 Late payments are subject to applicable statutory provisions.

11.5 HANAKA may suspend further services in the event of late payment where permitted by applicable law.

11.6 HANAKA is not obliged to finance external travel services using its own funds.

11.7 Unless expressly stated otherwise, the agreed fees cover HANAKA's services and do not include amounts payable to independent travel providers.

§ 12 Cancellation and Termination

12.1 Clients may submit a cancellation or termination notice in text form.

12.2 Notices may be sent to jannahevolve@gmail.com.

12.3 The financial consequences depend on the contract, the extent of services already performed, and applicable law.

12.4 Services that have been fully and properly performed generally remain payable to the extent permitted by law.

12.5 If an engagement is terminated while services are being performed, HANAKA may claim the fees permitted under the contract and applicable law.

12.6 Payments already made will be credited against valid outstanding fee claims.

12.7 Where the applicable contractual and legal calculation establishes a right to repayment, the relevant amount will be refunded.

12.8 HANAKA generally does not offer voluntary refunds beyond statutory entitlements for services that have been fully and properly performed.

12.9 A client's decision not to take the planned trip does not automatically entitle the client to a refund of fees for planning services already properly performed.

12.10 Cancellation of a HANAKA planning engagement does not automatically cancel independently concluded travel contracts.

12.11 Mandatory statutory rights of withdrawal, termination, repayment, and other consumer protections remain unaffected.

12.12 Where required by law, saved expenses and alternative earnings will be taken into account when calculating any amount due.

§ 13 Cancellations by Independent Providers

13.1 Cancellations and changes affecting flights, accommodation, transfers, activities, and yacht charters are generally governed by the contracts and applicable laws relating to the respective providers.

13.2 Claims arising under those contracts must generally be directed to the relevant contractual provider.

13.3 HANAKA does not become responsible for refunding payments made to independent travel providers solely because it prepared a travel plan.

13.4 HANAKA is not automatically liable for flight cancellations, hotel cancellations, weather-related changes, strikes, insolvencies, or comparable events affecting independent providers.

13.5 This does not apply where HANAKA is itself responsible under applicable law, including for its own breaches of duty.

13.6 HANAKA strongly recommends that clients obtain appropriate trip cancellation and trip interruption insurance.

§ 14 Statutory Rights of Withdrawal

14.1 Consumers' statutory rights of withdrawal remain unaffected.

14.2 Certain service contracts concluded at a distance may be subject to a statutory right of withdrawal.

14.3 The personalized nature of travel planning does not automatically exclude such rights.

14.4 If services are to begin during a statutory withdrawal period at the consumer's express request, the applicable legal requirements must be satisfied.

14.5 These requirements may include separate express consent to early commencement and confirmation that the consumer understands the circumstances in which the withdrawal right may be lost following complete performance.

14.6 A statutory right of withdrawal expires only where the applicable legal conditions are satisfied.

14.7 Any valid withdrawal will be handled in accordance with mandatory applicable law.

§ 15 Delivery Timelines

15.1 Agreed delivery timelines are set out in the individual offer.

15.2 HANAKA provides the agreed services within the contractually specified timeframes.

15.3 Timely client cooperation is required.

15.4 HANAKA will inform the client of material foreseeable delays.

15.5 Statutory rights relating to delay or defective performance remain unaffected.

§ 16 Travel Documents and Usage Rights

16.1 Individually prepared travel plans, concepts, guides, texts, and compilations may be protected by copyright or other intellectual property rights.

16.2 Upon full payment of the fees due, the client receives the agreed usage rights.

16.3 Unless otherwise agreed, these rights cover personal use of the travel documents for the planned trip.

16.4 Commercial resale, public distribution, or other use beyond the agreed purpose requires HANAKA's consent unless permitted by law.

16.5 Third-party rights remain unaffected.

§ 17 Liability

17.1 HANAKA provides the agreed services with reasonable professional care.

17.2 HANAKA is liable for its own breaches of duty in accordance with applicable law.

17.3 Liability for intentional misconduct and gross negligence is not excluded where such exclusion is prohibited by law.

17.4 Statutorily required liability for death, personal injury, or harm to health remains unaffected.

17.5 HANAKA does not provide a general warranty regarding the availability or contractual performance of services offered by independent travel providers.

17.6 The relevant provider is generally responsible for fulfilling travel contracts concluded independently by the client.

17.7 HANAKA does not provide a general guarantee concerning unchanged travel prices, weather conditions, entry requirements, or the availability of recommended services.

17.8 Any liability arising under applicable law for HANAKA's own inaccurate information, consulting errors, or other breaches of duty remains unaffected.

17.9 Any limitation of liability applies only to the extent permitted by applicable law.

§ 18 Extraordinary Events

18.1 Extraordinary events beyond the reasonable control of the contracting parties may affect the provision of services.

18.2 Such events may include natural disasters, significant governmental restrictions, or major infrastructure failures.

18.3 The legal consequences are governed by the contract and applicable law.

18.4 HANAKA will inform the client of material effects where reasonably possible.

18.5 Mandatory statutory rights remain unaffected.

§ 19 Communication

19.1 Communication generally takes place by email or through other expressly agreed channels.

19.2 Clients must provide a valid and accessible email address.

19.3 Contractual notices may be provided in text form unless a stricter legal form is required.

19.4 The use of WhatsApp is voluntary.

§ 20 Data Protection

20.1 HANAKA processes personal data for pre-contractual measures, contractual performance, and compliance with legal obligations.

20.2 Further information is provided in the Privacy Policy.

§ 21 Governing Law and Jurisdiction

21.1 To the extent legally permissible, contracts are governed by the laws of the State of Florida, United States of America.

21.2 Mandatory consumer protection provisions that cannot be excluded under applicable conflict-of-law rules remain unaffected.

21.3 For disputes involving business clients, a competent court in Broward County, Florida, United States of America, may have jurisdiction where such an agreement is legally permissible and validly concluded.

21.4 For consumers, mandatory statutory jurisdiction rules apply.

21.5 These provisions do not exclude mandatory statutory rights or remedies.

§ 22 Final Provisions

22.1 Individually agreed terms take precedence over these Terms & Conditions.

22.2 If an individual provision is invalid or unenforceable, the remaining provisions will not automatically become invalid, to the extent permitted by applicable law.

22.3 Applicable statutory provisions govern in place of any invalid provision.

22.4 The version of these Terms & Conditions validly incorporated into the relevant contract applies.

Effective Date: November 1, 2026